FAQ
We provide a set of questions and answers that we consider to be the ones we are asked most often.
What are general transport conditions?
You can consult the General Conditions of Transport HERE.
Which countries can I ship orders to?
We ship parcels or envelopes worldwide.
To access the list of countries just click HERE.
Can I choose the time of pickup and delivery?
Our couriers pick up orders from 9am until 7pm Monday to Friday (excluding holidays). Delivery of these varies depending on the service selected.
It is important to remember that the courier can arrive before or after this time. In such cases we will contact the company.
Will the courier contact me before picking up or delivering an order?
In some cases, the courier may contact the customer prior to collection or delivery. However, couriers are not required to do so.
It is important to note that the relay only contacts local numbers.
What kind of addresses can the courier pick up?
The courier only collects at full addresses and with correct postcodes. We do not make deliveries and pickups in PO boxes.
Always make sure that this data is correct.
What is the maximum weight an order can have?
In national shipments, the maximum weight is 30kg.
For international shipments the weight varies between 20kg and 30kg, depending on the destination country.
How is the volumetric weight calculated?
This is calculated from the relationship between the object volume and the standard density. Density is calculated by the ratio between the actual weight of the object and its volume.
-
International Service:
To obtain the object's dimensions (in cm), the following calculation is made:
Length * Width * Height, obtaining the cubic dimension. This result is divided by 5000 to determine Volumetric Weight (in kg).
-
Spain Service 24/48:
To obtain the object's dimensions (in cm), the following calculation is made:
Length * Width * Height, obtaining the cubic dimension. This result is divided by 4000 to determine Volumetric Weight (in kg).
What are the minimum and maximum dimensions?
Dimensions are the same for national and international shipments:
Minimum length of 20 cm.
Maximum length of 150 cm.